Find answers to common questions about our web development and IT services.
Frequently Asked Questions
Web Development
How long does it take to build a website?
+
The timeline varies based on project complexity. A simple brochure website typically takes 2-4 weeks, while e-commerce sites or custom web applications may take 8-12 weeks or more. We'll provide a detailed timeline after our initial consultation.
Do you provide website hosting?
+
Yes, we offer managed hosting solutions with regular backups, security updates, and performance monitoring. We can also help you set up hosting with third-party providers if you prefer.
Computer & IT Services
What areas do you service for on-site IT support?
+
We primarily serve the local metropolitan area for on-site support. Remote support is available for clients anywhere. Contact us to confirm coverage in your specific location.
How quickly can you respond to IT emergencies?
+
For clients with our priority support plan, we guarantee a response within 2 hours during business hours. Standard support requests are typically addressed within 24 hours.
General
What are your payment terms?
+
Web projects typically require a 30-50% deposit, with the balance due upon completion. IT services are billed hourly or through monthly retainers, with net-15 payment terms for business clients.
Do you offer ongoing maintenance packages?
+
Yes! We offer tiered maintenance plans that include regular updates, security monitoring, backups, and content updates. These are highly recommended to keep your website secure and performing optimally.
Still have questions?
Our team is happy to provide more detailed answers to your specific questions.